COVID-19 measures

Information Covid-19

The French government announced new measures applicable from Saturday, 14th March at midnight.
These new directives require us to close the alpine and nordic areas of Chamrousse from Sunday, March 15th until further notice.
This decision includes the bars, restaurants and all non essentials shops.


Reminder of quarantine instructions: no trip is authorised (except for work) especially no hiking and others mountain activities, no outing in the forest, no hunting and no fishing.


Information from Sunday 15th, March
Last update: March, 20th

The alpine and nordic ski areas are CLOSED.
TOURIST OFFICE and Chamrousse Reservation are contactable ONLY by phone and e-mail (not open
to the public) until March, 20th - TEMPORARY CLOSURE from March, 21th until further notice.

Non-food shops, restaurants, bars and activities are CLOSED.

The post office is closed until further notice.

Shops OPEN: (subject to change)
*Chamrousse 1750 - Roche Béranger:
-- Tabacco shop: 8.30am-12pm for Tuesdays and Fridays
-- Bakery: 7.30am-12pm for Tuesdays and Fridays
-- Pharmacy: 3-7pm from Monday to Friday and 9am-12pm for Saturday
-- Casino Shop: 8.30am-1pm from Monday to Saturday (closure for April, 16th)
*Chamrousse 1650 - Recoin :
-- Casino Shop: 9am-12pm and 4-7pm from Monday to Saturday (except Wednesday) and 9am-12pm for Sunday
-- Tabacco (Ecureuil): 9am-12pm every day (except Tuesday)



Refund

Skipass:
- Season/year and "Telepistes" skipasses: no refund
- Others products:
-- Bought at the desk and automatic ticket dispensers: write an e-mail with your proof of purchase with card numbers, or card numbers at a minimum, and join your bank details at "
qualite@chamrousse.com"
-- Bought online on the website ski.chamrousse.com: write an e-mail with your proof of purchase (order confirmation or bank payment confirmation) and join your bank details at "
qualite@chamrousse.com"
-- Bought via a partner/ intermediary: inquire directly with this intermediary

We cannot provide a response time, but our team is mobilized to process requests as quickly as possible. Thank you for understanding.

Ski lessons:
- Booking via Chamrousse French Ski School (ESF) : send an e-mail at "
ventes-accueil@esfchamrousse.com".
Join your bank details, with pupils and buyer names, dates of stay. Specify the method of payment: online or phone or reception desk reservation/payment.

Accommodation:
- Booking via Chamrousse Réservation: send an e-mail at "reservation@chamrousse.com"
- Booking via a real estate agency: contact the agency
- Booking via a travel agency, an operator or other: 
inquire directly with this intermediary

All event and entertainment are canceled.
Thanks to the resort team for their great work and thanks to you for the good time in Chamrousse.

Contact Tourist Office: by e-mail at "info@chamrousse.com" or by phone at "+33 (0)4 76 89 92 65" 
(Caution: full temporary closure from March, 21st until further notice).

 

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